Skip to content
NEO
Legal

Privacy Policy

Last updated: 9 August 2026

1. Who we are

NEO Zambia (“NEO,” “we,” “us,” or “our”) operates the website neozambia.com. We are a Zambian-registered company. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or contact us.

2. What data we collect

We collect information you voluntarily provide, including:

  • Name, email address, phone number — when you submit a contact or reseller application form.
  • Business name, province, and town — when you apply to become a reseller.
  • Message content — when you contact us via any form on the site.

We do not collect payment information. We do not place tracking cookies beyond basic anonymous analytics (if enabled).

3. How we use your data

We use the information you provide to:

  • Respond to your enquiries and support requests.
  • Process and evaluate reseller applications.
  • Send you information about your application status.
  • Improve our website and services.

We do not sell, rent, or trade your personal information to third parties.

4. Legal basis for processing

We process your data on the basis of your consent (when you submit a form) and our legitimate interests (responding to enquiries, improving the site). You may withdraw consent at any time by contacting us.

5. Data retention

We retain form submission data for up to 24 months or until you request deletion, whichever is sooner. Anonymous analytics data may be retained indefinitely.

6. Your rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at privacy@neozambia.com. We will respond within 30 days.

7. Cookies

We use strictly necessary cookies required for the website to function. If we use analytics cookies, we will request your consent. You can control cookies through your browser settings.

8. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated “last updated” date. We encourage you to review this page periodically.

9. Contact us

For privacy-related queries: privacy@neozambia.com