Support & Warranty
We've got you.
Right here in Zambia.
Every NEO device carries a guaranteed warranty, fully serviced right here in Zambia — no shipping overseas, no long waits.
Official Document
Warranty & Returns Policy
Download the full terms — 12-month coverage, returns process, and claim conditions.
12-Month Warranty
Manufacturer warranty on all NEO devices from date of purchase.
Local Servicing
Fully serviced right here in Zambia by certified technicians — no shipping overseas, no long waits.
5–10 Day Turnaround
Most warranty repairs completed within 5 to 10 business days.
FAQ
Claims FAQ
How long is the NEO warranty?
All NEO devices carry a 12-month guaranteed warranty from the date of purchase, fully serviced right here in Zambia.
Where do I go to make a warranty claim?
Return the device to the authorised NEO reseller you purchased from. They will log the claim on your behalf and coordinate with our service team.
How long does a warranty repair take?
Most repairs are completed within 5–10 business days depending on the fault. All servicing is handled locally in Zambia — no overseas shipping required.
What is covered under warranty?
Manufacturing defects, hardware faults, and component failures under normal use. The warranty does not cover physical damage (drops, liquid), unauthorised modifications, or normal wear and tear.
What do I need to make a claim?
Bring your device, proof of purchase (receipt or reseller invoice), and valid identification to the reseller. Do not factory reset before the technician has diagnosed the fault.
Can I get a replacement device while mine is being repaired?
Loan devices are at the discretion of individual resellers. Contact your reseller directly to ask about their policy.
My device was not purchased from a NEO reseller. Am I covered?
Warranty claims can only be processed through authorised NEO resellers. If your device was purchased through an unauthorised channel we recommend contacting us directly for guidance.
Contact
Get in touch
Reach out for warranty queries, reseller support, or general enquiries. We respond to all messages within 2 business days.